At The Positive IT (“Company,” “we,” “us”), we are committed to delivering high-quality IT consulting and digital transformation services. This Refund and Cancellation Policy (“Policy”) explains the terms and conditions under which you may cancel a service or request a refund. This Policy applies to all our consulting and technology services unless superseded by a specific service agreement signed by both parties.
Project-Based Services
Our services, including but not limited to IT consulting, application development, and CRM implementation, are customized for each client and are delivered on a project or milestone basis.
Refund Policy
Given the nature of our work, refunds are generally not available once a project has commenced. This is because we dedicate significant time, resources, and intellectual effort from the start of any engagement.
Eligibility for Refunds:
Refunds may be considered only under the following limited circumstances:
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Duplicate or Erroneous Payment: If you make a duplicate payment or a payment error occurs on our side.
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Non-Delivery: If we fail to begin work on a project or deliver the initial agreed-upon service due to our own fault.
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Cancellation Before Commencement: If you cancel a project before any work has begun, we may issue a refund for any payments made, minus a non-refundable deposit (e.g., 20%) or administrative fee to cover our initial planning and resource allocation costs.
Non-Refundable Services:
Refunds will not be provided for any of the following:
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Services where work has already commenced, including any consulting hours, planning, design, or coding already delivered.
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Completed and delivered milestones or project phases.
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Third-party services, licenses, or software procured on your behalf for the project.
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Dissatisfaction, minor revisions, or disagreements with subjective outcomes of a project.
Cancellation Policy
By the Client:
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You may cancel a project by providing written notice to our contact email.
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If cancellation occurs before any work has begun, you may be eligible for a refund as outlined in Section 3.
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If cancellation occurs after work has begun, you will not be eligible for a refund for work already completed. You will be responsible for payment for any milestones or deliverables that have been met and any non-refundable deposits paid.
By The Positive IT:
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We reserve the right to cancel or suspend a project if:
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There is a failure to make timely payments.
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The client fails to provide necessary information, resources, or cooperation required to proceed with the project.
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There is a breach of the signed service agreement or these terms.
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In cases of cancellation by us due to client breach, no refunds will be issued for any completed work.
Refund Process
If a refund request is approved:
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You must submit your request in writing to our contact email, including your name, project details, and reason for the refund.
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We will review your request and communicate our decision within 5 business days.
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Approved refunds will be processed via the original payment method within 7 to 15 business days, depending on your payment provider’s processing times.
Contact Us
For any questions regarding this Policy or to submit a refund or cancellation request, please contact us at:
The Positive Information Technology
Email Address: accounts@thepositiveit.net